PRODUCTS

 

OpenLine4 Card
 
OpenLog4 Card
 
OpenPCI Card
 
OpenSwitch6 & 12
 
OpenPri
 

 

 
 
 
VOICETRONIX FAQ
 
 
  • I am not familiar with the term XYZ, can you please explain?

    Please examine our Glossary.


  • Using Open Source software, how can I build a........?

  • My business already has a PBX, but I would like to add a voicemail/IVR/VOIP telephony system. How can I get started?

    Please email Voicetronix support or sales and we will tell you what hardware and software you need to get started. Say you would like to build a simple IVR (Interactive Voice Response) system. In that case you would need a Voicetronix OpenLine4 card, and some free software to drive the card like the Asterisk or CT-server packages. If you have any problems, we are happy to help, especially with CT server as we developed it internally. You can also get strong support from the various support groups for the open source package.

    To get you started, here are some typical configurations:




  • I need a PBX/PABX for our office. Most of the PBXes on the market are expensive (especially with options like voicemail and IVR), and are closed systems. They can only be maintained by technicians supplied by the PBX vendor, which is inconvenient and expensive. I would like an "open" PBX that I can configure and maintain myself. Can you help?

    Our OpenSwitch line of analogue CT cards are perfect for building a small-medium size office PBX. Just add some free OpenPBX PBX software, and your own PC. You can then maintain and even extend your PBX in house, using open source technology. If you need options like voicemail and IVR, they are already available at zero cost and not as an expensive option.


  • I am comfortable installing and configuring Linux, but I haven't performed any Computer Telephony work. I need to build a Computer Telephony system for our office. Can you help me get started?

    If you have basic Linux and programming skills, then Computer Telephony will be easy for you. There is no need to pay custom development houses $1000's. We can advise you on the hardware and software required, and help you build your application. If you don't feel comfortable setting the system up your self, we can recommend CT development companies suitable for your application.


  • I want to develop Computer Telephony applications using Windows. Can you help me?

    Sorry, Voicetronix is focusing on Linux platforms at present.


  • How can Open Source help me with my Computer Telephony development?

    Many of our customers are getting tired of:
    • Expensive technology and application tool upgrades.
    • Rigid service level agreements (SLAs).
    • Expensive customisation services.
    • Expensive operating systems with licenses that restrict business!
    • Hardware vendors who refuse to upgrade and/or fix bugs in their drivers.
    • Hardware vendors who refuse to support my operating system of choice or even withdraw support for my operating system after OEMs have spent $1000's developing products!

    The real value in our hardware is the support of open source telephony software. This enables our clients to benefit from freely available software to build and deploy feature-rich telephony applications very quickly. Costs become predictable and there are no hidden licensing or upgrade charges.

    In fact, open source software empowers our customers. There is no reason to be dictated by SLAs or customisation services. You have access to the source code and can choose whether or not to upgrade to new supported versions or make modifications to suit your own requirements. You don't have to be pressured to upgrade to the vendor's supported version or be held ransom to exorbitant customisation fees.

    Tired of expensive operating systems with restrictive licenses? How would you like to remove all operating costs and licensing issues from your product? Consider changing to a free, high performance operating system such as Linux.

    And yes, you can mix your closed-source application code with free, open source code in your product/application.

    Ever wanted your Computer Telephony hardware vendor to fix a bug in their driver? How about upgrade to a new operating system? Well, with our open source driver you are free to perform this work yourself, should we be unable to do so. With Open Source, you are in control!

    See the Open Source page for more information.


  • As an Original Equipment Manufacturer (OEM), how can Voicetronix help me maximise my competitive advantage?

    Voicetronix provides client access to all source code for each of its products. Clients don't get frustrated with integrating "black boxes" into their product lines. The development and maintenance cycle is shortened as they have better design and diagnostic control over their whole product. This equates to better quality offerings, quicker time to market and faster returns on investment.

    Voicetronix products support a rich selection of open source telephony applications to suit any end-user application. OEMs can leverage against freely available existing building blocks and concentrate solely on customising telephony solutions for their clients instead of re-inventing the wheel.

    For OEMs we offer quality products and strong support. We will work with you, even customise our product to meet your needs. We will help you with your coding, and even visit you to work with your engineers.

    Read more about our outstanding OEM support.

  • What is Computer Telephony hardware?

    Have you ever phoned up a company and heard a recorded voice say.......

    "Welcome to Company XYZ, to reach sales, press 1"........"

    Yes, I know what you are thinking, and I have had some bad experiences on these systems too!

    Voicetronix manufactures hardware (Computer telephony cards) that enable these systems to be built. These cards plug into a PC, then multiple (4-12) phone lines plug into the card. Our customers add the software, and then you have a complete Computer telephony (CT) system, that can answer the phone, redirect your call, take voicemail, and many other applications.

    Also see our Glossary.


 
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