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I am not familiar with the term XYZ, can you please explain?
Please examine our Glossary.
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Using Open Source software, how can I build a........?
| Name | Example | Diagram | Hardware | Software |
|---|
| Voicemail System |
"You have reached the phone of XYZ, please leave a message"
| OpenLine4,
OpenPCI or OpenPRI
|
OpenLine4, OpenPCI or OpenPRI
|
Asterisk or CTserver |
|---|
| Voice Over IP (VOIP) gateway |
Send phone calls between two offices over the internet to reduce toll charges |
OpenLine4,
OpenPCI or OpenPRI
|
OpenLine4, OpenPCI or OpenPRI
|
Asterisk or CTserver |
|---|
| Automatic Call Distributor |
The computer answers the phone and says "Press 1 for Sales, 2 for Support..." |
OpenLine4,
OpenPCI or OpenPRI
|
OpenLine4, OpenPCI or OpenPRI
|
Asterisk or CTserver |
|---|
| Interactive Voice response (IVR) |
"Please enter your customer ID....", then the
computer gathers DTMF key presses from the phone and perhaps looks up a database to check an
order ID or account status. |
OpenLine4,
OpenPCI or OpenPRI
|
OpenLine4, OpenPCI or OpenPRI
|
Asterisk or CTserver |
|---|
| PBX |
Build a PC-based PBX (traditional TDM) |
OpenSwitch or OpenPCI |
OpenSwitch or OpenPCI |
OpenPBX or Asterisk
[more..]
|
|---|
| IP-PBX |
Build a PC based IP-PBX (SIP based protocol) |
OpenLine4, OpenSwitch, OpenPRI
or OpenPCI |
OpenLine4, OpenSwitch, or OpenPRI or OpenPCI |
OpenPBX or Asterisk
|
|---|
| Voice Logger |
Record phone calls in call centres, banks or record radio messages for archiving |
OpenPRI & OpenLog4
|
OpenLog4, OpenPCI or OpenPRI
|
Logger |
|---|
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My business already has a PBX, but I would like to add a
voicemail/IVR/VOIP telephony system. How can I get started?
Please email Voicetronix support or sales and we will tell you
what hardware and software you need to get started. Say you would
like to build a simple IVR (Interactive Voice Response) system. In
that case you would need a Voicetronix
OpenLine4 card, and some free
software to drive the card like the
Asterisk or
CT-server packages. If
you have any problems, we are happy to help, especially with CT server as we developed it internally. You can also get strong support from the various support groups for the open source
package.
To get you started, here are some typical configurations:
-
I need a PBX/PABX for our office. Most of the PBXes on the market are
expensive (especially with options like voicemail and IVR), and are
closed systems. They can only be maintained by technicians supplied by the
PBX vendor, which is inconvenient and expensive. I would like an "open" PBX
that I can configure and maintain myself. Can you help?
Our OpenSwitch line of analogue CT
cards are perfect for building a small-medium size office PBX. Just
add some free
OpenPBX
PBX software, and your own PC. You can then maintain
and even extend your PBX in house, using open source technology. If
you need options like voicemail and IVR, they are already available at zero
cost and not as an expensive option.
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I am comfortable installing and configuring Linux, but I haven't performed
any Computer Telephony work. I need to build a Computer
Telephony system for our office. Can you help me get started?
If you have basic Linux and programming skills, then Computer Telephony
will be easy for you. There is no need to pay custom development
houses $1000's. We can advise you on the hardware and software
required, and help you build your application. If you don't feel
comfortable setting the system up your self, we can recommend CT
development companies suitable for your application.
-
I want to develop Computer Telephony applications using Windows.
Can you help me?
Sorry, Voicetronix is focusing on Linux platforms at present.
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How can Open Source help me with my Computer Telephony development?
Many of our customers are getting tired of:
- Expensive technology and application tool upgrades.
- Rigid service level agreements (SLAs).
- Expensive customisation services.
- Expensive operating systems with licenses that restrict business!
- Hardware vendors who refuse to upgrade and/or fix bugs in their
drivers.
- Hardware vendors who refuse to support my operating system of choice or
even withdraw support for my operating system after OEMs have spent $1000's
developing products!
The real value in our hardware is the support of open source telephony
software. This enables our clients to benefit from freely available
software to build and deploy feature-rich telephony applications very
quickly. Costs become predictable and there are no hidden licensing or
upgrade charges.
In fact, open source software empowers our customers. There is no
reason to be dictated by SLAs or customisation services. You have
access to the source code and can choose whether or not to upgrade to
new supported versions or make modifications to suit your own
requirements. You don't have to be pressured to upgrade to the
vendor's supported version or be held ransom to exorbitant
customisation fees.
Tired of expensive operating systems with restrictive licenses? How would you
like to remove all operating costs and licensing issues from your product?
Consider changing to a free, high performance operating system such as
Linux.
And yes, you can mix your closed-source application code with free, open
source code in your product/application.
Ever wanted your Computer Telephony hardware vendor to fix a bug in
their driver? How about upgrade to a new operating system? Well,
with our open source driver you are free to perform this work
yourself, should we be unable to do so. With Open Source,
you are in control!
See the Open Source page for more information.
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As an Original Equipment Manufacturer (OEM), how can Voicetronix help
me maximise my competitive advantage?
Voicetronix provides client access to all source code for each of its
products. Clients don't get frustrated with integrating "black boxes"
into their product lines. The development and maintenance cycle is
shortened as they have better design and diagnostic control over their
whole product. This equates to better quality offerings, quicker time
to market and faster returns on investment.
Voicetronix products support a rich selection of open source telephony
applications to suit any end-user application. OEMs can leverage
against freely available existing building blocks and concentrate
solely on customising telephony solutions for their clients instead of
re-inventing the wheel.
For OEMs we offer quality products and strong support. We will work
with you, even customise our product to meet your needs. We will
help you with your coding, and even visit you to work with your
engineers.
Read more about our outstanding OEM
support.
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What is Computer Telephony hardware?
Have you ever phoned up a company and heard a recorded voice say.......
"Welcome to Company XYZ, to reach sales, press 1"........"
Yes, I know what you are thinking, and I have had some bad
experiences on these systems too!
Voicetronix manufactures hardware (Computer telephony cards) that enable
these systems to be built. These cards plug into a PC, then multiple (4-12) phone
lines plug into the card. Our customers add the software, and then you
have a complete Computer telephony (CT) system, that can answer the phone,
redirect your call, take voicemail, and many other applications.
Also see our Glossary.
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