PRODUCTS

 

OpenLine4 Card
 
OpenLog4 Card
 
OpenPCI Card
 
OpenSwitch6 & 12
 
OpenPri
 

 
 
 
 
ABOUT VOICETRONIX

Founded in 1995, Voicetronix is a leading supplier of Open Source Computer Telephony hardware. A fast growing, privately owned Australian company, it operates from two sites (Sydney and Adelaide), and sells through a world wide network of distributors.

Voicetronix has been selling its own line of CT cards since 1998, and has shipped many thousand of ports. We sell 95% of our product to companies outside of Australia. We have customers all over the world, and work closely with companies in the US, Japan, South East Asia, Canada, South America, and Europe to help them build better CT products.

 
WHY VOICETRONIX

Key reasons for using Voicetronix hardware include:

  • We make Telephony Easy!

    Our hardware works with a rich selection of free software. This means that unlike our competitors we offer complete solutions, not just hardware components. Build high quality telephony applications for virtually zero software costs. We support free applications for VOIP, Logging, IVR, Voicemail and PBX.

  • We specialise in Linux

    Using Linux for your telephony system enables you to reduce operating costs to zero (no more license fees!), and increased stability, crucial for telephony systems.

  • Support

    OEMs and VARS take note: If you are serious about quantity purchases, then we are serious about support. Just check our testimonials. We want to work with you to help you build your Telephony products.

    • We provide high quality support.
    • We will modify our driver, firmware, and even our hardware to make your products work better for you.
    • We will help you debug your code and even visit your site and work with you in person. Please contact sales with your custom requirements.
    • When you phone us you will quickly reach a technical expert - you won't be shunted around an automated support system!

  • Global Approvals

    Our hardware is approved for use around the world, including North America, Europe, Malaysia Australia, and New Zealand. This means OEMs and VARs using our hardware, can market their products on a global scale.

  • Global Distribution and Support

    We have a global support and distribution network, reaching customers in Japan, North and South America, Europe, and South East Asia/Pacific region.

  • Open Source Drivers

    Unlike virtually all other Computer Telephony hardware manufacturers, our driver is open source. We give away the software for our product. This means if you need a bug fixed, you can do it yourself, or work with us to help find the problem. The driver source will always be available to you, and you needn't worry about new operating systems making your product obsolete due to an out of date driver. You are in control.

    Linux/FreeBSD users - beware other CT hardware companies who use closed source drivers. [Read more...]

Also see the Voicetronix FAQ.


 
GLOSSARY


Also see this site for an extensive glossary of computer telephony terms.

TermMeaning
Computer Telephony Computer Telephony (CT) can be described as combining data with voice systems in order to enhance telephone services". In plain english it means computers connected to phone lines. The computer can make and receive phone calls, and play and record messages. Computer Telephony hardware is used as the bridge between the computer and the phone lines.
VOIP Voice Over Internet Protocol (VOIP) involves sending phone calls over the internet, rather than the regular telephone network, usually to save long distance toll charges.
Loop Start Port A port on a Computer Telephony card that you can plug a telephone line into. The telephone line may come from the exchange, or may be a PBX extension line. A loop start port does not generate ring voltages or power for the line, rather these are provided by the line. A regular analogue telephone has a loop start port, as it plugs into a telephone line. A loop start port is also known as a FXO port. You cannot plug a telephone handset into a loop start port, as there will be no power to run the phone or the loop start port.
Station Port A port on a Computer Telephony card that you can plug a telephone into. The station port acts like a line from the exchange or a PBX extension line. A station port provides ring voltage and power for the phone. Also known as a FXS port (confused about FXS/FXO? - just remember the "S" in FXS stands for station). For example, a PBX will have loop start (FXO) ports connected to external phone lines, and station (FXS) ports connected to the PBX phones.
FXS See Station Port
FXO See Loop Start Port
Open Source The source code for our driver software is freely available. This means anyone is free to examine, modify, improve, fix bugs in our driver code. See this site for more information on open source in general.
IVR In plain english Interactive Voice Response (IVR) means that you get played a recorded message and then press a button on your phone to interact with the computer telephony system, e.g. a computer answers the phone and a recorded message says "Enter your phone-bank ID. Press # when finished...."
ACD An Automatic call distributor (ACD) automatically sends your call to the appropriate extension. For example when a record message answers the phone and you hear "For Sales press 1, for Support press 2......" - that is an ACD in action. When you press "1" on your phone, the ACD transfers you to the Sales department. Your call has been distrubted. Automatically.
 
© Copyright 2007 VoiceTronix Pty Ltd